Cancellation, Return & Refund Policy

Your trust inspires our dedication to Ayurvedic purity and exceptional service.

VEDSUDHA NATURALS

At Vedsudha Naturals, we prioritize your satisfaction and trust. Should our products not meet your expectations, we offer a seamless and transparent process for cancellations, returns, and refunds in compliance with Indian e-commerce guidelines.

1. Order Cancellation

Cancellation Window: Orders may be canceled within 3 hours of placement.
Process:
- Email: Send a request to support@vedsudhanaturals.com with the subject: “Order Cancellation Request – [Order ID]”.
- Phone: Call +91-9630552025 (Mon–Fri, 10 AM–6 PM IST).
Refund: A full refund will be processed within 3–5 business days via the original payment method (if applicable).

2. Eligibility for Returns & Refunds

Valid Reasons for Return/Refund

✔ Incorrect Product – Item received differs from the order.
✔ Damaged/Defective Product – Physical damage or tampering (must report within 48 hours with supporting images/video).
✔ Expired Product – Past shelf life upon delivery.
✔ Missing Items – Incomplete order.

Non-Eligible Cases

✖ Opened/Used Products – Unless defective.
✖ Missing Original Packaging – Labels, seals, or mono cartons removed.
✖ Delayed Reporting – Requests submitted after 7 days of delivery.
✖ Discounted/Offer Items – Non-refundable (except if defective).

3. Return Process

Notify Us Within 48 Hours:
- Email: support@vedsudhanaturals.com (Subject: “Return Request – [Order ID]”).
- Attachments: Clear images/video of the issue.
- Phone: +91-9630552025.
Approval: Our team will verify the request and issue a Return Authorization Number (if applicable).
Return Shipping: Eligible returns qualify for free pickup (arranged by us). Do not dispatch returns without prior approval.

4. Refund Procedure

Approved Returns: Refunds processed within 5–7 business days after product receipt.
Refund Method:
- Original payment mode (UPI, card, etc.).
- For Cash on Delivery (COD), refunds are issued via bank transfer.
Partial Refunds: Applicable if only part of the order is returned.

5. Product Replacement

Available for incorrect/damaged items, subject to stock availability. If replacement is unavailable, a refund will be issued.

6. Shipping Charges Policy

Refunds: Original shipping fees are non-refundable, except for defective/wrong items.
Free Shipping: Applicable as per promotional terms; Vedsudha Naturals reserves the right to modify shipping policies.

7. Additional Terms

Force Majeure: We reserve the right to void shipments and process refunds in case of unforeseen disruptions (e.g., natural disasters).
Fraud Prevention: Refunds may be withheld if misuse or fraudulent activity is suspected.

8. Contact & Grievance Redressal

Customer Support:

Email: support@vedsudhanaturals.com
Phone: +91-9630552025 (Mon–Fri, 10 AM–6 PM IST)

Grievance Officer:

Name: [Designated Officer Name]
Email: grievance@vedsudhanaturals.com

Last Updated: 15/10/2025